Refund & Cancellation

Last Updated: 01.01.2025

1. General Policy

At Sportto Soccer Club, we strive to deliver exceptional training and development experiences. We understand that plans may change, and we aim to accommodate reasonable refund and cancellation requests in line with our policy below.

2. Registration Fees

All registration fees paid to secure a spot in our training programs or events are non-refundable unless otherwise stated under specific circumstances below.

3. Refund Eligibility

Refunds may be considered only under the following conditions:

• Cancellation request is submitted at least 7 days prior to the start of the program or session.
• In cases of medical emergencies (valid documentation required).
• If a program is canceled or postponed by Sportto Soccer Club.

4. Non-Refundable Cases

No refunds will be issued under the following conditions:

• No-shows or missed sessions due to personal reasons.
• Discontinuation in the middle of a program.
• Dismissal due to misconduct or policy violation.

5. Transfer of Enrollment

Participants may request a one-time transfer of enrollment to a future batch (subject to availability), instead of a refund. This must be requested at least 5 days in advance.

6. How to Request a Refund

To request a refund, please email us at info@sporttoacademy.com with the following:

• Full Name
• Program Name
• Date of Payment
• Reason for Cancellation
• Bank details (if applicable)

7. Processing Timeline

Approved refunds will be processed within 7–10 business days to the original payment method or via bank transfer, as applicable.

8. Changes to This Policy

Sportto Soccer Club reserves the right to update this policy at any time. Any changes will be posted on this page and will be effective immediately.

9. Contact Us

If you have questions about this Refund and Cancellation Policy, please contact us at info@sporttoacademy.com. We’re here to assist you.